6. Break Down Department Walls (Figuratively)
On occasion I notice employees who actively appear to be consciously dodging customers. They have that "criminal" look, like someone looking to not get caught. In this case, sadly, it's simply not get caught answering a simple question. It boils down to not doing one's job.
Other employees passively are unaware of their surroundings and neglect to respond to acknowledging or connecting with customers in a positive way. Whether complacent or ignorance, training and managing expectations can improve this customer service opportunity in your store.